Reference

Terms and Conditions Governing Your sattafast Account

These Terms and Conditions set out the rules that apply between you and sattafast when you open an account, make deposits via UPI, Paytm or PhonePe, and access…

Jurisdiction-dependent accessUPI, Paytm, PhonePe deposits coveredAccount security obligationsWithdrawal and verification termsDispute and contact procedures
sattafast Terms and Conditions Governing Your sattafast Account
TERMS CONTACT PATHS

Reach Us About These Terms

Live Chat If any clause in these Terms is unclear, start a live chat session directly…
Email Support Send detailed queries or written objections about these Terms to our support email.
Help Centre Our Help Centre hosts the full text of these Terms alongside policy amendments, withdrawal…
HOW WE HANDLE THIS

Data Handling, Security and Your Account Rights

These six points outline how sattafast manages your personal data, secures your account, and handles requests for changes or deletions — all within the scope of these Terms and Conditions.

Data Retention

We retain your account data for the period required by applicable law and our internal compliance obligations. You may request a copy of stored personal data by contacting support with your registered account details and a valid identification document.

Cookie Policy

We use strictly necessary cookies to keep your session active and optional analytics cookies to improve the lobby experience. You can manage cookie preferences through the settings panel in your account without affecting access to core features.

Account Security

You are responsible for keeping your login credentials confidential. Two-factor authentication is available and we strongly encourage you to enable it. Notify us immediately through live chat or email if you suspect unauthorised access to your account.

Withdrawal Verification

All withdrawals undergo an identity-verification step before funds are released. Submitting accurate documents at registration shortens this step considerably — most verified accounts see UPI withdrawals processed within two to four hours.

Requesting Changes

To update registered details such as your mobile number linked to PhonePe or Paytm, submit a request via email with supporting proof. Changes take effect after our compliance team confirms the documentation, usually within 48 hours.

Contact for Rights

For any formal request — data access, correction, erasure or portability — email our privacy desk with the subject line 'Account Rights Request'. We will respond within the statutory timeframe required under applicable Indian data-protection rules.

Common Questions About These Terms and Conditions

The answers below address the most frequent questions we receive about the scope, enforcement and amendment of these Terms and Conditions. If your question is not covered here, contact our support team directly.

These Terms take effect the moment you complete account registration and click the acceptance checkbox. If you do not agree to any part of them, you should not proceed with registration or use of the platform.

Yes. We may revise these Terms at any time. We will notify you by email or an in-account message before material changes take effect. Continuing to log in and use the account after that date constitutes your acceptance of the updated Terms.

If local law changes and your region is no longer permitted, we will suspend lobby access and contact you about withdrawing your remaining balance. Funds in your account remain yours and we will process the return through your registered UPI or Paytm detail.

Submit a written dispute to our support email with your account ID, the transaction reference, and a description of the issue. We aim to respond within 5 business days and escalate unresolved cases to our internal compliance review within 14 days.

Yes. All payment rails including PhonePe, Google Pay, Paytm and UPI are governed by the Payments section of these Terms. That section covers deposit processing times, failed-transaction procedures, and the steps for requesting a reversal.

Email our privacy desk with the subject line 'Account Rights Request' and your registered email address. We will verify your identity, then action your deletion or export request within the timeframe set by applicable Indian data-protection legislation.

Individual game studios such as Spribe may publish their own end-user terms governing game mechanics. These sit alongside — not in place of — our platform Terms and Conditions. In any conflict, our platform Terms take precedence for account-level matters.